Alison is one of our excellent employees at the Hampton by Hilton Exeter Airport hotel, which the team at Propiteer Capital financed 4 years ago. She has spent the last 5 years as Director of Sales at our hotel, and she has been recognised by the Hilton group for her continued above-and-beyond contribution to her everyday role, her colleagues, and the hospitality industry, resulting in her much-deserved win of the prestigious CEO Light & Warmth award by Hilton. This is now the hotel’s second award in 3 years.
About the awards
The Hilton team has created the CEO Light & Warmth awards to celebrate team members for their exceptional teamwork, dedication, and commitment to the brand and wider community. The awards honour the people who “fill the earth with the light and warmth of hospitality”, as described by Hilton. They are designed to embody company vision and values as well as continued passion and a lasting, positive impact on the community.
The CEO Light & Warmth awards are prestigious within the hospitality sector. From over 7,000 Hilton hotels, they are normally restricted to less than 18 participants, and ceremonies are held each year to give the winners the recognition they deserve for their remarkable work.
“I love people, I love listening, and I love giving guests the best experience they can have.”Alison Franks
Over the last few years, Alison has been extremely accommodating and flexible in her work style, which really helped our Hampton by Hilton Exeter Airport hotel get through the tricky pandemic period. Having tragically lost her husband to Covid-19, Alison has faced her fair share of obstacles and personal challenges, but she has shown great resilience and bounced back with tons of positive energy and selflessness in both her work and personal life.
Alison’s passion and pride to be part of the Hilton family are simply unmistakable. She comes from a hospitality background and, after having worked with other companies in the past, she admits that “Hilton is simply the best hotel group [she] has ever worked for – no doubt.”
Her positive, loving, and energetic attitude goes into everything she does – at work and beyond. For that, the Hilton group has presented Alison with a metal badge to represent her win of the award, which she has been wearing proudly on her travels around the world.
Alison was selected from 85,000 Hampton team members across 33 countries for her inspiring strength, courage, and authenticity, which truly paints a picture of how special and deserving she is of this unique recognition. She does an excellent job at representing the Hilton and Propiteer groups and, since her win in 2021, she was recently featured again on the Hilton internal systems as the recruit of the month for her unstoppable dedication.
A team of excellence
Here at Propiteer Capital, it’s incredible to see our teams succeeding and being celebrated for their fantastic efforts. Our close partnership with Hilton means that we have a team of excellence that we are proud of and excited to see being recognised and praised by this prestigious award.
We share this incredible news with our corporate partner, Propiteer Hotels Limited, who sits behind the design, planning, and management of our hotel developments. As well as boasting a superb team, the Hampton by Hilton Exter Airport hotel has also seen some exciting achievements over the last few years. Director of Propiteer Hotels, Richard Martin, comments:
“Our hotel lost £1.3m of base airline business two weeks before the first lockdown in March 2020. We remained open in various guises, serving our local community during the entire crisis. August 2021 achieved revenue 85% higher than August 2019 – a truly awecome, off-the-scale turnaround.”
Despite the challenges over the last few years, we feel positive, encouraged, and proud of the progress made by our team members, which is an integral part of the hotel’s growth. We’re very excited for further awards to see our teams continue to thrive and succeed.
To find out more about our latest hotel developments, please visit our website.
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